Category: FAQ
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How do guests find our registry?
They can always go to our main registry page, click on the “Find” button, and search for your registry with you or your partner’s last name. Alternatively, you can post a link to your registry on your wedding site to take them directly to your registry.
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When Will I Be Charged for My Order?
Credit card orders: when you place your order, we authorize your credit card to confirm that it is valid and that there are sufficient funds available for your purchase. An authorization does not charge your card; however, some banks may hold the authorization for the purchase amount on a customer’s card. On standard orders, your…
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Will I have to pay taxes on my order?
Tax is charged for orders shipped to U.S. states, protectorates, and territories where sales taxes are applicable; items sent to military addresses are not subject to taxes. Tax is refunded for returned items.
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Can you ship using my FedEx/UPS/DHL account?
In most cases, we can ship using your shipper account number. If you’d like to do so, please note your account number under “Special Instructions” in our checkout form and let us now which delivery method you prefer (eg Next Day Air, Ground, etc). You can also send us an email with your order number and…
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Where is my order shipping from?
Items ship directly from our manufacturers or from one of our warehouses in New York or California.
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How do you ship international orders?
Most international orders are shipped via FedEx, UPS, and DHL. These companies provide the best reliability and their shipments are easily trackable.
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Where do you ship?
We ship worldwide. If you need an order shipped outside of the U.S., you can place your order online and we will email you a revised order confirmation with estimated shipping charges. If you accept them, please confirm these charges; we cannot proceed with your order without confirmation.
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How long does it take my order to ship?
We do our best to ship your items within one week. Some items may be back ordered, or they may have to be special ordered from the factory. In those cases, we will notify you of the expected ship date by email. From the time an item is shipped, shipping via Ground Service generally takes…
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How do you ship?
Standard items ship via USPS, UPS, and FedEx. Larger items ship via freight truck. Our standard shipping only covers curbside delivery to the curb at the end of your driveway. This service does not include placing the item inside your driveway, garage, or home. It also does not include set up or assembly of items…