Category: FAQ
-
Can I add items to an existing order?
We can usually change your order as long as it has not been completed. Otherwise, we will be happy to start a new order for you. To purchase additional items, please email us your request. If we already have your basic information (name, addresses, and form of payment) on file, we will use this to…
-
How do I change the shipping address on my order?
Please email us your request and include your name, order number, and new shipping instructions. We can usually change your shipping address as long as your order has not been shipped. Please note that if any charges are incurred in association with a change of shipping address, they will be charged to the credit card on…
-
I’m missing items from my order. What should I do?
Since some items are shipped directly from our vendors and others are shipped from our warehouse, your order may arrive in multiple shipments. In addition, some items may be on back order when your order is placed. In that case, we will ship all available items right away, and the rest as they come in.…
-
What does “ETA to Follow” mean?
This means we’ve started processing your order but do not have an estimated ship date yet. As soon as we have an estimated ship date on an item, we will email you an update. Please note that since many of our products are made by artisanal factories, they may take a little longer to ship…
-
How do I check the status of my order?
To track on the status of your order, find out when the items will be shipping, or see or request tracking numbers for your the items that have already shipped, click on “Track My Order” at the bottom of our website. Enter your order number and your email address. If you have an account with…
-
I Received a Damaged Item
If you received a damaged/wrong item, please report it to us immediately using the “Order Problem” link at the bottom of our website. You must notify us of damage within 10 days of receipt. We may send you a follow up email to request additional information, including photographs of the damaged item(s) and exterior packaging. …
-
What are your shipping rates?
Standard Shipping Rates Shipping charges are based on the total cost of your merchandise before taxes and discounts. Standard ground and two-day shipping rates are applicable for orders shipped within the continental United States. Please note that fabric samples and gift cards are shipped free of charge via U.S. Mail. Merchandise Total Standard Shipping Express…