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Return Policy

What is your return policy?

Items in new, unused, and shelf-ready condition with all original packaging may be returned within 30 days of receipt for a refund or exchange. If the items were sold as sets or in multiples, they must be returned in the same sets of multiples.

Exceptions to this return policy include, but are not limited to, the following:

1. Sale items, discounted items, custom orders, special orders and monogrammed items are not returnable.  Items discounted from their MSRP, such as rugs, and items discounted during special promotion periods are returnable
2. Art, furniture, mirrors, and sterling silver items are not returnable.
3. Alain Saint Joanis, Alberto Pinto, Ambella Home, Anna Weatherley, Caracole, Chelsea House, Christofle, Coastal Living, Currey, Daum, David Mellor, Downright, Ercuis, Essentials for Living, Four Hands, Frederick Cooper, Ginori 1735, Global Views, Hering Berlin, Interlude Home, Ivy Guild, Jamie Young, John-Richard, J Seignolles, Kelly Hoppen, Lalique, Lladro, Made Goods, Medard de Noblat, Meissen, Mike & Ally, Noir, Regina Andrew, Sonder, Varga, Villa & House and Wildwood Lamps items are not returnable.
4. Herend, Jay Strongwater and Moser items will incur a 20% restocking charge
5. Shipping fees are not refundable.
6. Special orders, custom orders, Alain Saint Joanis, Alberto Pinto, Ambella Home, Anna Weatherley, Caracole, Chelsea House, Christofle, Coastal Living, Currey, Daum, David Mellor, Downright, Ercuis, Essentials for Living, Four Hands, Frederick Cooper, Ginori 1735, Global Views, Hering Berlin, Interlude Home, Ivy Guild, Jamie Young, John-Richard, J Seignolles, Kelly Hoppen, Lalique, Lladro, Made Goods, Medard de Noblat, Meissen, Mike & Ally, Noir, Regina Andrew, Sonder, Varga, Villa & House and Wildwood Lamps are not cancellable once they have been placed.

Items which do not meet these conditions will be returned to you, and you will be charged for all return shipping charges. Any items returned without a Return Authorization number will be automatically returned to you, and you will be charged for all return shipping charges.

If you received free shipping on your order, the original shipping costs will be deducted from your return if you get a refund for your return. They would not be deducted if you get a gift card for your return.

How do I return an item?

Please click on “Return My Order” at the bottom of our website to obtain a return authorization (RA) number and instructions for returning your items.

Once you have received your return instructions, please ensure that:

1. All items are returned in new, unused, and shelf-ready condition within 30 days of receipt.
2. A copy of your return authorization is included with your return.
3. Your RA number is clearly marked on the outside of your return package.

Your Return Authorization is valid for 14 calendar days from the date it was issued. Items must be received in our location by this date; otherwise, your return will not be accepted.

We recommend purchasing insurance on your return shipment and obtaining a tracking number. Gracious Style is not responsible for any items lost or damaged in return transit.

Please allow 3 weeks for your return to be processed. You will be notified via email once this has been completed. Unauthorized returns will be will be returned to you, and you will be charged for all return shipping charges.

Can you send me a return shipping label?

We do not provide return shipping labels. If you need to return an item, we recommend purchasing insurance on your return shipment and obtaining a tracking number. Gracious Style is not responsible for any items lost or damaged in return transit.

What are your return shipping fees?

If you received free shipping on your order, the refund you receive will be the price of the item returned minus standard shipping costs. Otherwise, there will be no return fees.

Please note that if you did not follow the instructions of your return authorization correctly and incurred additional charges, they will be deducted from your refund.

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